Terms, Conditions, and Privacy Policy

This policy applies to the website www.niveditasaboo.com and to the business symbolized therein.

Reference to “we”, “us”, “our” and “Company”, “Website”, and “Platform” shall mean Nivedita Saboo Couture (www.niveditasaboo.com) and includes its associates, affiliates and subsidiary (ies). Reference to “you”, “user”, “your” will refer to natural or legal persons accessing the website to make use of its information or services.

We recognize the importance of maintaining your valuable privacy and appreciate your trust in us. This applies to current and former visitors to our website, and to our online customers.

The website is a property of Nivedita Saboo Couture, an Indian company registered under the Companies Act, 1956 having its registered office as Bungalow 20, Samrat Society, Lane 7, Kalyani Nagar, Pune, Maharashtra 411014.

What information do we collect?

Session information

If you use our website, we may collect information about your IP address, type of computer, and the browser you’re using. We may look at which site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. This information is used in order to better our services and improve our understanding of the customer so that we may better serve them.

User information

This is information we may collect in the case of any actions requiring registrations, such as purchases, orders, or communication with our team; we may collect information including, but not limited to- name, email, mobile number, phone number, street, city, state, pin code, country.

Cookie Information

A cookie is a small text file that we place on your mobile device to enable various features of  www.niveditasaboo.com. ‘Cookies’ are used to store user preferences and to track user trends, so as to enhance your interactive experience and improve our services offered to you via the website.

You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a ‘cookie’, you thereby agree to our use of any information stated above collected by us using that cookie.

The website uses cookies as session identifiers in the form of session cookies, and permanent cookies to mark repeat visits and help you pick up where you left off.

How do we collect this information?

From the customer

Collect information on purchase and registration, as well as on any customer support inquiries to ensure resolution without tedium.

From customer tracking

We use tracking tools like Google Analytics, Google Webmaster, Facebook pixels, browser cookies and web beacons for collecting information about your usage of our website.

From third parties

For example, if you use an integrated social media feature on our websites. The third-party social media site will make available certain usage information about you to help us make better recommendations and improve our services.

How do we use this information?

To communicate with you

We may use the information you provide to contact you for confirmation of a purchase on our website, for updates on your purchases, to send you receipts, or for other promotional purposes. Furthermore, this information will be used to respond to your requests and questions, or to confirm your registration for events where applicable.

To help better serve you

We may use your information to customize your experience with us including displaying content based upon your preferences. We may also use your information to improve our products by combining information we get about you from third party trackers. Furthermore, we may send you notifications about promotions or offers we believe you’ll be interested in based on the information you provide us.

To create collaborative content for you

At times we may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and we shall not be liable for the use or misuse of your information by such third parties.

Legal Disclosure of Information

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy;  ; or protects the rights, property or personal safety of our users, or the general public.

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy is subject to this policy and the website’s terms of use. In addition to the aforementioned, any disputes arising under this Policy shall be governed by the law and jurisdiction of Pune, India.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This site is provided by Nivedita Saboo Couture on an ‘as is’ and ‘as available’ basis. Nivedita Saboo Couture makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Nivedita Saboo Couture disclaims all warranties, express or implied, including, but not limited to,   for a particular purpose. niveditasaboo.com does not warrant that this site, its servers, or e-mail sent from niveditasaboo.com are free of viruses or other harmful components. niveditasaboo.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

DUTIES AND TAXES

All of Nivedita Saboo Couture orders are shipped internationally from our warehouse in Pune, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees and receiving the order as per local customs policies once the order reaches the port of entry. Nivedita Saboo Couture takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

RISK OF LOSS

All items purchased from niveditasaboo.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

niveditasaboo.com and its affiliates attempt to be as accurate as possible. However, niveditasaboo.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

COMMUNICATIONS

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you in a manner of ways, including but not limited to e-mail, SMS, phone call or by posting notices on the website. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

PROMOTIONS AND DISCOUNTS POLICY

Sale offers are valid for a limited time and are valid on online purchases only at www.NiveditaSabooCouture.com, unless otherwise noted. We reserve the right to change or cancel promotions or discounts at any time.

We reserve the right to introduce the Promotions (individually or collectively) at intervals of our choice. While these general terms of this Promotions Policy sets out our terms and conditions governing all of our Promotions, we may also provide separate terms governing each one of its Promotions. While choosing to participate in the Promotions, you are, apart from this Promotions Policy, requested to peruse and understand the terms which govern individual Promotions. We may provide the Promotions on a select range or on all of our Products. Notwithstanding the term of the Promotions, the Promotions will be operational only until stocks last, and we shall reserve the unconditional right to modify, suspend, or cancel any promotion at any time.

DELIVERY AND SHIPPING

Orders are packed and shipped Monday – Friday only. Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders without stock item(s), may take additional business days to process.

We ship from Pune, India to all Territories in India except those PIN Codes not serviced by our Logistics Partner.  The cost of shipping will be calculated and indicated at the time of Checkout. The price you see on the checkout page is inclusive of shipping cost and is exactly what you would pay.

PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery.       

 If you are not home, the order will be taken back and marked as not delivered. You can then obtain directions on how to procure your order. You could track the status of your order from the “My Account” Tab available on the Homepage of our website which shall give a personalised space to view and track all your Orders with us. 

Not all products qualify for Fast Track Shipping. The order will be dispatched only after receipt of payment from your end. Estimated time of delivery shall be calculated from the date of dispatch only.

RETURN/EXCHANGE POLICIES

We want you to love your shopping experience with us, but if something isn’t right, do kindly let us know.

As a standard company protocol across all direct point of sales, Nivedita Saboo Couture Couture does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack not on made to order pieces except in case of the below mentioned exceptional scenarios:

  1. If the merchandise you have ordered from us is not received in good condition, is damaged or is defective.
  2. If there is an irreparable technical issue with an altered/ordered piece against the client specification that has been agreed upon by the Nivedita Saboo team and is not adhering to the information or commitment given by and to the client.
  3. If there has been an unprecedented delay in your order and Nivedita Saboo Couture Store has not notified you of the same, within 1 week before the date of delivery.

In all the above scenarios, the client must notify niveditasaboo.com about the issue over a call or Whatsapp during business hours but most importantly with an email stating the concerns clearly along with the images of the problem areas in the outfit within 24 hours of receiving it.

However, it is only after receiving an acknowledgement of the same from niveditasaboo.com, you may send the outfit back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible for receiving products sent without prior intimation. Once the garment is received by Nivedita Saboo Couture Store, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with niveditasaboo.com only based on the timelines and quality of the returned piece. While returning the outfit please ensure that the merchandise is unused, and is in a properly sealed condition as you received it, with its price tag and original packaging.

The decision will be taken within 2-3 business days of receiving the outfit and you will be duly notified of the same.

All approved returns and/or exchanges are given in the form of credit notes with a maximum validity of 6 months and are redeemable solely at niveditasaboo.com and any of the flagship stores across Pune and Mumbai.

List of non-returnable products include but are not limited to – custom made products; altered products as per the specifications/measurements provided by you; products that are purchased in any sale/promotion and/or products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.

The return shipping charge will have to be paid by the customer.

Disclaimer:

  1. All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.
  2. No returns or exchanges are allowed on discounted outfits.
  3. All returns or exchanges are allowed for Nivedita Saboo Couture outfits bought from our own website and flagship stores only.

ORDER CANCELLATION POLICY:

You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 30 business days from the date of order cancellation. The Credit note will be valid for 6 months from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Nivedita Saboo Couture shall have no liability in relation to any claim for a refund.

Disclaimer:

  1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
  2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.

INTERNATIONAL RETURNS

We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at connect@niveditasaboo.com within 48 hours of receiving the order.

TERMINATION

We reserve the right to terminate your access to the website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of these Terms. Following termination, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access of the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.

PAYMENTS

You may opt for a payment method from under the following options:

  1. Paying with a credit card or debit card
  2. Net Banking

If your payment method has been declined, do one of the following:

  • Confirm your credit/debit card number, expiration date, billing address, and phone number were entered correctly in Your Account.
  • Contact your bank.
  • Contact us:
    1. Email-
    2. Mobile/ Whatsapp (Pune)- 9220480000
  • Mobile Whatsapp (Mumbai)- 9819480480
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